Contact Us
At Rollino Casino, we're committed to providing you with the best possible experience and support. We understand that sometimes issues can arise, which is why we've put together a comprehensive guide on how to reach us.
Customer Support Availability
Our customer support team is available 24/7 via live chat to help resolve any queries or concerns you may have. You can also contact us through email. Our experienced and friendly support agents will do their best to assist you in a timely manner.
Live Chat Support
Our live chat feature is available 24 hours a day, 7 days a week. Simply click on the "Live Chat" icon at the bottom right corner of our website or page to initiate a conversation with one of our support representatives.
Email Support
If you prefer email support, please send your queries to our support team's email. Our team will respond as soon as possible, usually within 24 hours. Please ensure that all relevant information is included in the email for a prompt resolution.
Help Centre Access
For more general inquiries or to find answers to frequently asked questions, please visit our Help Centre section. We have compiled a comprehensive library of articles and FAQs to help you navigate any issues.
Verification Support
If you need assistance with account verification or have queries regarding this process, please reach out to us through live chat or email.
Responsible Gambling Assistance
We understand the importance of responsible gaming and offer support for players who may be experiencing difficulties. If you require guidance on our self-exclusion policy or have concerns about your gambling habits, please contact us through live chat or email.
Technical Support
For technical issues related to account access, login problems, or game-related queries, please don't hesitate to reach out to us via live chat or email.
Complaint or Dispute Guidance
In the unlikely event of a dispute, we'll do everything possible to resolve it fairly and efficiently. If you're not satisfied with our response, please contact your local consumer protection agency.
Communication Response Expectations
Please note that response times may vary depending on the complexity of your query and the volume of support requests. Our team will always prioritize urgent matters while working diligently to address all inquiries in a timely manner.
Self-Service Help Options
As part of our ongoing commitment to providing you with the best experience, we continuously update and enhance our self-service features. This includes FAQs, game guides, and tutorials designed to help you navigate any issues independently.
Contact Preference
We recommend using live chat for immediate assistance or email if you prefer written communication. Our team is always happy to accommodate your preferred contact method when assisting with a query.
Account-Security Assistance
If you suspect unauthorized access to your account or have concerns about security, please report it immediately through our 24/7 support channels.
Mobile and Desktop Support Accessibility
Our website is optimized for desktop and mobile devices. You can easily access all features, including live chat, on your preferred device.
Multilingual Support
While we primarily operate in English, our team will do their best to support queries in other languages when requested.
By choosing one of the above methods or contacting us through our website's contact form, you'll be able to communicate effectively with us regarding any matter.
