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Cancellation Policy

By booking your appointment with us you agree to the following terms.

48hrs Cancellation Notice

We understand clients occasionally need to change or cancel their appointments. Should you need to do so we ask for at least 48hrs notice, any time after this will incur a charge of 30% of the treatment value. We understand there are certain situations where it is unavoidable to provide the salons policy notice, in these unusual circumstances this charge may be waivered at the managers discretion. Appointments must be cancelled by calling 0191 447 4740, please leave a message if no one is available to speak to or via emailing

No-Show Appointments

If you fail to show up to an appointment, a no-show fee of 50% of the treatment value will be charged. Three no-shows will result in us no longer being able to provide appointments to you.

How do we help you to remember your appointment?

Text reminders 48hrs and 24hrs prior to your appointment

Email reminders 48hrs and 24hrs prior to your appointment

Online booking app and appointment management

App appointment alerts

Appointment reminder cards

If you are not currently signed up for any of the above services please just let us know at your appointment and we can help.

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Hair, make-up and beauty can be provided for your wedding day, with packages available to suit all.

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Gift Vouchers

Buy a gift voucher for someone special and treat them to one of our many relaxing treatments.